Terms of Service

By signing up with HelioHost for any service, you agree to the following:


  • Each person is allowed to have a maximum of one account between Tommy and Johnny. You may not maintain someone else's account on their behalf. Exceptions to this policy can be requested by contacting support. Approval of such requests is not guaranteed. This policy does not apply to Morty or VPS accounts.
  • You must be at least 13 years old to use HelioHost.
  • Your site will contain no content illegal under US law.
  • No phishing. Your site will not collect or attempt to collect personal information by deception.
  • No cryptocurrency mining.
  • Your website will not offer banking, investment, credit/loans, or similar financial services, as our data center does not meet PCI DSS compliance or ISO/IEC 27001 certification.
  • Proxies are not permitted on Plesk plans. Users wishing to host a proxy are encouraged to purchase a VPS.
  • You may not infringe on any copyrights through your site.
  • No IPTV websites. You will not host a streaming video website that offers access to television or movie streams, regardless of the content on offer.
  • Your site will not be of a pornographic nature and will refrain from providing pictures and/or photographs of nude men and women.
  • Your site will not email, personal message, instant message, or communicate any kind of "spam," or unsolicited bulk advertising of any kind.
  • Your site will not offer any form of social media "marketing" service, including but not limited to services that provide "Facebook Likes", "Instagram Followers", or "X Followers". Your account will not store or operate scripts required to provide such services (e.g. "like bots", "follower bots", "smm panels", "sosmed panels").
  • Your site will not offer any service that purports to modify or add game content or credits to third-party online game accounts, or that is designed to interrupt, disable, cause a ban from, or otherwise prevent the normal operation of, a third party online game service or account.
  • Everything displayed on your site will be your property. HelioHost assumes no responsibility for any content displayed by customers of our services.
  • HelioHost is based in the USA. Federal Regulations prohibit us from accepting donations, providing free services, or providing paid services to anyone in Iran, Cuba, Syria, or North Korea.
  • You will not register or maintain an account using a disposable email address.
  • VPS customers only: Your VPS must respond to ICMP pings. This is required by our ISP.
  • Refunds are provided pursuant to our Refund Policy.
  • You agree to not hold HelioHost liable for any loss of data, content, revenues, relationships, or traffic that occurs as a result of a systems failure or outage. You understand that HelioHost services are provided AS-IS and that HelioHost does not guarantee service availability. Services are provided in accordance with our Service Disclaimer.
  • We reserve the right to change the Terms of Service at any time. An announcement will be made to you via email and our normal News channels when we make such changes. If you disagree with the changes, you can decline them by deleting your account.
  • We reserve the right to delete, change, or edit your account or your content with or without prior notification, including, but not limited to cases arising from abuse of these Terms.